Returns, Refunds and Product Issues Policy

Verseal-Max
Last updated: October 17, 2026
Website: https://verseal-max.com

1. Scope and General Return Policy

This policy covers electric ride-on vehicles purchased directly from Verseal-Max for delivery within the United States after this policy takes effect.

Ride-on vehicle sales are final except for claims covered by our 90-day product warranty, other remedies expressly described below, or rights provided by applicable law.

We do not offer voluntary returns, exchanges or refunds solely because:

• You changed your mind or no longer want the product.
• You are dissatisfied for reasons unrelated to a covered defect, an incorrect shipment or a material difference from the product description.
• You selected the wrong model, color or specifications and received the item ordered.
• You placed an accidental order that has already been dispatched and can no longer be canceled.

This is not a satisfaction-based trial or a money-back guarantee. However, “final sale” does not exclude valid warranty claims or non-waivable consumer rights.

2. 90-Day Product Warranty

Limited Warranty — Manufacturing Defects and Damage in Transit

Verseal-Max provides a 90-day limited product warranty beginning on the date of delivery.

This warranty covers:

• Manufacturing defects in materials or workmanship.
• Malfunctions caused by a manufacturing defect that become apparent during normal use within the warranty period.
• Damage sustained during shipment to the customer.

Normal use means use consistent with the supplied operating, charging and safety instructions.

To request assistance under this warranty, contact us within 90 days of delivery. A claim submitted within this period remains eligible for review even if our investigation or resolution continues after the period ends.

Products supplied incorrectly or missing an included component will also be reviewed and resolved as appropriate.

The 90-day period does not shorten any longer-lasting rights or remedies provided by applicable law.

3. Contact Us Before Returning a Product

To report an issue, email proyectcsmx@gmail.com.

Our team will review your case, request relevant information when necessary and explain the available solution.

Please do not ship a product back until we have provided the appropriate return address and instructions. Our business mailing address may differ from the authorized return address.

Contacting us allows us to evaluate the issue; you are not required to negotiate away your rights to receive a remedy to which you are entitled.

4. Information Needed to Review a Claim

Please provide, where available and relevant:

• Your order number or another reasonable proof of purchase.
• The email address used for the order.
• A description of the issue and when it appeared.
• Clear photographs of visible damage or affected components.
• A short video showing a malfunction, when reasonably possible.
• Photographs of the shipping box and label for transportation damage.
• Details of any basic troubleshooting already attempted.

We may request additional information reasonably necessary to identify the cause and determine an appropriate solution.

We will not reject an otherwise valid claim solely because you cannot provide a specific photograph, video, the original packaging or an unboxing recording. We may need to arrange another reasonable way to evaluate the product.

5. Evaluation and Available Solutions

We do not provide a repair service.

After reviewing the issue, we will explain the proposed resolution. Depending on the problem, available solutions may include:

• Sending a new replacement component when suitable and safe.
• Replacing the affected vehicle with a new unit.
• Offering a partial refund that the customer voluntarily accepts.
• Providing a full refund when appropriate or required by applicable law.

We may provide basic operating or troubleshooting guidance, but we will not require customers to perform unsafe work or technical repairs.

Where permitted by law, we may offer a suitable replacement before a refund. If the proposed replacement cannot reasonably resolve the covered issue, any further remedy required by law remains available.

A partial refund or an alternative resolution will not be imposed instead of a remedy the customer is legally entitled to receive.

6. Shipping Damage and Safety Concerns

Please inspect your order on arrival. We recommend reporting visible shipping damage or apparent defects within 7 days so we can investigate promptly.

This is a recommendation, not a separate deadline that cancels the 90-day warranty or mandatory consumer rights.

Keep the packaging when reasonably possible until the shipping damage investigation is complete.

If you suspect a safety-related defect, stop using and charging the product and contact us. Do not continue operating a damaged battery, charger or vehicle.

7. Exclusions: Damage Caused After Delivery

The voluntary warranty does not cover damage caused by:

• Misuse, neglect or operation contrary to the supplied instructions.
• Accidents or impacts outside the product’s intended operating conditions.
• Exceeding the manufacturer’s stated weight, operating or environmental limits.
• Improper charging, unsuitable electrical connections or use of an incompatible charger.
• Water exposure contrary to the product’s stated specifications.
• Alterations, modifications or third-party work that caused the reported damage.
• Normal wear and tear rather than a manufacturing defect.

Exclusions apply to the cause of the reported issue. Ordinary signs of use do not automatically invalidate a claim, and unrelated modifications or damage do not automatically eliminate coverage for a separate manufacturing defect.

8. Costs of Covered and Non-Covered Claims

For an approved manufacturing-defect or transportation-damage claim, Verseal-Max covers the necessary replacement component or new replacement unit and the standard shipping required to provide the approved remedy.

If we require the original product or component to be returned for a covered claim, we will provide a prepaid shipping method or arrange collection at our expense.

We also cover necessary return and replacement shipping when we sent an incorrect product.

If an issue is determined to have been caused by misuse or another excluded cause, we may offer paid replacement assistance. Depending on the circumstances, the customer may be responsible for part or all of the quoted component, replacement-unit or shipping costs.

Any paid assistance requires a clear quotation and the customer’s express acceptance before a charge is made. We will not impose undisclosed inspection or handling fees.

For a discretionary return unrelated to a covered problem, if we choose to approve one, any customer-paid return costs will be explained before acceptance.

Customers will not be charged costs that applicable law requires Verseal-Max to cover.

9. Returns and Inspection

When a return is necessary, we will explain what must be returned and how to package it safely.

Please use protective packaging suitable for the product. Original packaging is helpful but is not an absolute requirement for a valid claim.

Returned items may be inspected to confirm the issue and its cause. If our findings differ from the reported problem, we will explain the relevant findings and any proposed next steps.

Failure to obtain prior authorization does not eliminate rights guaranteed by applicable law.

10. Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, contact us so we can investigate.

We may review tracking records, delivery information and other relevant evidence. A carrier’s delivery scan is relevant evidence but does not automatically resolve every delivery dispute.

Where an order is confirmed lost or undelivered, we will provide an appropriate remedy, including reshipment or a refund where required.

If we cannot dispatch an order within the promised shipping period, we will comply with applicable requirements concerning delay notices, consent to wait, cancellation and refunds.

11. Review and Communication Times

We aim to provide an initial response within 3 business days.

Some cases require additional information or a carrier investigation. We will communicate relevant updates and handle claims within a reasonable time and any legally required deadlines.

A review does not suspend or remove applicable consumer rights.

12. Refunds

Approved or legally required refunds will be issued to the original payment method unless another lawful method is agreed upon or required.

We will explain whether a return is necessary and process the refund within applicable legal deadlines.

Banks and payment providers may take additional time to display the credit.

13. Fraudulent Claims

We may investigate materially false information, fraudulent evidence or attempts to obtain duplicate refunds for the same purchase.

Any investigation will be based on relevant information and will not be used to deny a legitimate claim merely because a customer exercises consumer rights.

14. Existing Orders and Legal Rights

This policy does not retroactively reduce warranty promises, return conditions or other rights applicable to orders placed before it took effect.

Removing a destination or market from our store does not remove obligations relating to previous purchases.

Nothing in this policy excludes or restricts non-waivable rights, remedies or applicable implied warranties. A customer’s legal rights may continue beyond the voluntary 90-day warranty.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Any separate manufacturer’s warranty remains subject to its own terms and applicable law.

This policy concerns ride-on vehicles. It does not replace separate terms expressly applicable to other products.

15. Contact and Warranty Provider

Warranty provider: Verseal-Max
Website: https://verseal-max.com
Email: proyectcsmx@gmail.com
Business mailing address: Valle del Guadalquivir s/n, C. P. 45138, Zapopan, Jalisco, México.

Contact us for product concerns, shipping issues, warranty assistance or questions about this policy.

Do not send products to the business mailing address unless our team confirms it as the correct return destination.